We value your satisfaction and want to ensure a positive shopping experience with us. This
Return and Refund Policy outlines the terms and conditions for returning and refunding
products purchased through our website in Malaysia. We understand that circumstances may
arise where you may need to return a product or request a refund, and we are here to assist
you through the process.
1. ELIGIBILITY FOR RETURNS. We strive to provide you with high-quality products that
meet your expectations. If you are not completely satisfied with your purchase, you may
be eligible to return the product and request a refund. To be eligible for a return, the
following conditions must be met:
-Timely request: You must initiate the return process within seven (7) days from the date
of purchase.
-Proof of Purchase: You must provide a valid proof of purchase, such as an order
confirmation or receipt, showing that the product was purchased from our website.
-Product Condition: The product must be unused, undamaged, and in its original
packaging, with all tags, labels, and accessories intact.
-Exclusions: Certain products may be excluded from our return policy due to hygiene
reasons or other restrictions. Any such exclusions will be clearly stated on the product
page.
Please note that we reserve the right to reject return requests that do not meet the eligibility
criteria mentioned above. It is important to review the specific return instructions and
requirements provided with your purchase or contact our customer support team for further
guidance.
2. TYPES OF RETURNS. We categorize returns into the following types:
-Defective or Damaged Products: If you receive a defective, damaged, or inaccurately
described product, please contact our customer support within seven (7) days to initiate
a return for a refund or replacement.
-Incorrect Product: If you receive an incorrect product, notify us within seven (7) days to
arrange for a return and exchange.
-Change of Mind: For non-defective products, you may return them within seven (7)
days from the date of purchase if you change your mind. The item must be in its original
condition, unused, and with all packaging and accessories intact.
-Non-Returnable Items: Certain items are non-returnable due to hygiene, perishable
nature, or other conditions, unless they are defective upon arrival.
Please review the specific instructions for each return type. Our customer support is available to
assist you throughout the process.
REFUND AND REFUND PROCESS. Please note the following guidelines regarding return shipping
and costs. You are responsible for covering the return shipping costs, unless the return is due to
a defective or damaged item. Please use a reliable courier service or follow the instructions
provided by our customer support team when shipping the returned item.
Ensure that the product is securely packaged in its original packaging, including all accessories
and documentation. Unless the return is due to a defective or damaged product, you are
responsible for the return shipping costs. Generally, the original shipping costs incurred during
the purchase will not be refunded unless specified otherwise in our refund policy.
We’ll inspect the returned item to ensure it meets our eligibility criteria for returns. Eligible
refunds will be processed within two (2) days using the original payment method. For eligible
exchanges, we’ll promptly ship the replacement product.
Return process may vary based on the type of return and circumstances. Contact our customer
support for further assistance.
